FAQ
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How long does home delivery take?
Delivery time depends on your location, product availability and the delivery method selected. An estimated delivery period will be provided during checkout or confirmed after your order is placed.
What delivery methods are available?
We offer home delivery and store collection for eligible orders. The available options will depend on your location, the products ordered and current store availability.
Can I collect my online order from a Tashbaby store?
Yes, store collection may be available from selected Tashbaby branches. Choose the collection option during checkout or contact us to confirm the most convenient store.
Can I shop directly from your physical stores?
Yes. You can visit our stores in Westlands, Nairobi CBD and Mombasa to explore available baby and mum essentials and receive in-store assistance.
Which payment methods are accepted?
Tash Baby accepts payments through M-Pesa, debit and credit cards, bank transfer, and payment on delivery where available. You can select your preferred payment method during checkout.
Is online payment secure?
Yes. Payments are processed through secure payment providers, and Tashbaby does not directly store your complete card or mobile-money account details.
Can I use a different payment method?
You can select any available payment option before completing checkout. Once payment has been confirmed, the payment method cannot normally be changed without cancelling and placing a new order.
What should I do if my payment fails?
Confirm that your payment information is correct and that you have sufficient funds, then try again. If the amount was deducted but the order was not confirmed, contact our support team with the transaction details.
Can I cancel or change my order?
Contact us as soon as possible if you need to cancel or change an order. Changes may only be possible before the order has been processed, packed or dispatched.
Can I add another product after placing my order?
Products cannot always be added to a confirmed order. You may need to place a separate order, although our team may help combine the deliveries when possible.
How do I return or exchange a product?
Contact our customer support team before returning an item. The product should be unused, in its original packaging and accompanied by the receipt or proof of purchase.
What should I do if I receive a damaged or incorrect product?
Notify us as soon as possible and provide your order details together with clear photographs of the product and packaging. We will review the issue and arrange an appropriate replacement, exchange or resolution.
Can every product be returned?
Some products may not be returnable for hygiene, health or safety reasons once opened or used. Personal-care products, feeding items and clearance products may be subject to additional return conditions.
How long does a refund take?
Approved refunds are processed after the returned product has been received and inspected. The time taken for the funds to appear will depend on the original payment method and payment provider.
Can I exchange a product at a Tashbaby store?
Eligible products may be exchanged at selected branches after approval from our team. Bring the item in its original condition together with the receipt or order confirmation.
We are here to help with your questions.
Call Us
WhatsApp Us
+254742219264
Email Us
tashbabystore@gmail.com
Opening Hours
Monday– Friday: 8:00 AM – 6:00 PM Saturday & Sunday: 8:00 AM – 4:00 PM